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CapCut Can’t Find Video – 5 Fixes

CapCut Can’t Find Video – 5 Fixes

Have you recently exported a project from CapCut, but now you can’t find the video file on your device and are confused about where it went? 

If you are using CapCut and can’t find the saved video, you might be trying to export a file in a resolution that your device does not support. To find the CapCut video, try to export it in a 720p or 1080p resolution. On CapCut Desktop, the video may have been saved automatically in another location. So, change the export path that you can easily remember under “Export” settings. 

In this detailed guide, we’ll explore why CapCut can’t find the exported video on your mobile device or computer and how you can locate it without spending too much of your precious time.

Where did my CapCut video go?

Where did my CapCut video go

If you cannot find the CapCut export video file on your device, any of the following might be the reason for this annoyance:

  • Your mobile device is taking time to refresh the Gallery or Photos app to extract CapCut video files from storage.
  • The device running the CapCut app is temporarily glitching.
  • You are exporting a video in a resolution that your device does not support.
  • CapCut video is saving the video file in another location that needs to be tracked.

How do I find CapCut video?

How do I find CapCut video

If you are using the CapCut app and can’t find the exported video on your device, try these 5 step-by-step methods.

Give Your Device Some Time to Refresh Gallery  

It might be possible that the Gallery or Photos app on your mobile device is experiencing some issues and needs time to refresh and fetch content from the internal storage or file manager.

Therefore, wait for a few minutes after exporting the project from CapCut and see if you can find it in the Gallery or Photos app now. 

Restart Device

The second fix is a simple one, and that is to restart the device running the CapCut app. 

Doing so can clear all the minor glitches that prevent the Gallery or Photos app on your mobile device or the default storage folder on the computer from showing your exported CapCut videos.

Once the device restarts, open the default CapCut storage location on your device. Hopefully, you’ll find the CapCut video now! 

Track CapCut Video File

If restarting the device didn’t help you find the video, export the video again and do the following steps to track its location:

Android:

  • Open “Files” or “File Manager.”
  • Locate the CapCut video under the “Recents” section.
  • Tap the “Details” or “Information” button for the exact location of the CapCut video.
  • Alternatively, tap “Browse,” select “Videos,” and choose “All Videos” to find your CapCut video.  

iOS:

  • Open “Files.”
  • Tap the search icon.
  • Search for the CapCut video file, and you’ll find it in the results.

CapCut Desktop:

  • Open CapCut Desktop.
  • Click “Export” on top.
  • Click the folder icon next to the “Export To” option.
Finding capcut export video file on computer
  • When the new window opens, copy the whole path in the address bar.
  • Press the “Win” and “R” keys on the keyboard and paste the path in the “Run” dialog box.
  • Press “OK,” and you’ll find your CapCut folder there.

By default, CapCut saves video files in “C:\Users\”User”\AppData\Local\CapCut\Videos.” However, if you cannot see the AppData folder, click the “View” option showing at the top of the address bar and choose “Show Hidden Files.”

TIP: If you are using the CapCut online editor and have downloaded the video on your computer, right-click on the downloaded file in the browser, select “Show in folder,” and there you’ll find your CapCut video.

Change Export Location

It is also possible that your CapCut video is exporting on Cloud storage or some weird location on your computer. It can be tiring to track it every time using the above method. 

To fix this, you can change the export location so that you know where your CapCut videos end up after saving them. Here’s how to do this on the CapCut Desktop app:

  • Open CapCut Desktop.
  • Click the gear icon on the top-right corner and select “Settings.”
Changing export location on capcut pc
  • Click the Folder icon next to the “Save to” option.
  • Choose a location that is easy to remember; that can be another folder on your Desktop or another Drive on your computer. 

On the CapCut mobile app, you can find the exported videos in the camera roll under the Photos or Gallery app. 

Change Export Video Resolution

If you are editing your videos in the CapCut Desktop or mobile app and then exporting in a higher resolution, your device may not support this format and won’t save the video. 

In this case, you need to export the video or save it from PC to mobile. Then, choose a format that your device supports. To do this:

CapCut Mobile:

  • Open CapCut mobile app.
  • Select your project.
  • Drag the slider to select “1080p” or “720p” instead of “2k/4k.”
  • Tap “Export” and see if you can find the video in the camera roll.

CapCut Desktop:

  • Open CapCut Desktop.
  • Click “Export” on top.
  • Under “Video exporting,” select “720p” or “1080p” resolution.

After exporting the file, back it up in the CapCut Cloud with the same account on the mobile app. Tap “Cloud” on the CapCut mobile app, download it, and it will be saved to the camera roll.

Alternatively, you can transfer the video file manually by connecting your phone’s data cable to your computer. Next, import it on CapCut and then export it to your camera roll.

Conclusion

In this article, we’ve discussed, while using the CapCut app on your computer or mobile, why you can’t find the exported video. We’ve also discussed a few ways to track the location of the lost video file and how you can change the default path to locate them quickly next time. 

Hopefully, you have found this guide helpful in solving your query and now know where your CapCut video files end up after exporting them.

Author

  • Tauqeer Ahmed

    Tauqeer Ahmed is a technology expert with over 10 years of experience in the industry. He has a degree in Computer Science and specializes in network security and software troubleshooting. You can find out more about him at https://helpfixthat.com/tauqeer-ahmed/