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Fix ‘Virgin Media Not Getting The Advertised Speed’ Issue

Fix ‘Virgin Media Not Getting The Advertised Speed’ Issue

Is your Virgin Media not getting the advertised speed that convinced you of your purchase? If you paid for a super-fast speed broadband connection, it can be frustrating if you barely get half of that constantly. Virgin Media broadband users complain about a deteriorated slowdown in internet speed compared to the advertised and promised rate.

As you read on, you will discover how you can upgrade the speed of your Virgin Media internet connection, how to get the connection speed you paid for, and how to determine the best broadband speed to use based on your location.

virgin media router

How To Check Your Virgin Media Connection Speed

To start, you will need to check the speed of your Virgin Media service. Performing a speed test will show you your upload and download speed rates. To perform this connection speed test, log into Virgin Media’s official website and click the SpeedTest button for a quick check of your internet speed. In the quick process, information is downloaded and uploaded, and the time it takes is used as a benchmark in calculating your broadband speed.

For an accurate reading of your connection speed, the following steps are crucial to improve the accuracy of your speed test.

  • Make sure all other tabs and windows on your browser are closed.
  • Close interference from other devices by disconnecting the WiFi connection.
  • Perform your speed check at diverse times of the day and in different locations in your house to get an average score.

Performing a speed check on your Virgin Media helps you ascertain when your connection is the strongest, where your connection is fastest in your property, and if you are getting the advertised speed you paid for.

How Virgin Media Calculates Their Broadband Internet Speed

Virgin Media’s advertised internet speed can differ from real-life download and upload speeds. Virgin Media advertises and promises an average speed that has been captured when the connection is on the strongest, that is, between 8 to 10 pm. The advertised speed complies with the Advertising Standards Authority (ASA) of being “legal, decent, honest and truthful. 

While these are average speed rates, Virgin Media does not guarantee that users will constantly get the advertised speed. So, if your Virgin Media not getting the advertised speed, then note that looking for a way to upgrade it is what you need to do, and probably not suing.

virgin media

Different Virgin Media Average Broadband Speeds 

Depending on your internet need and budget, considering the best broadband speed to subscribe to should be a determining factor. Below is a tabular explanation of Virgin Media broadband speeds based on their download speeds, the advertised speeds, actual speed, and the minimum download speed:

PlanDownloading speedUploading speed
M50The advertised download speed is 54 megabits per second (Mbps). In contrast, the actual and minimum speeds stand at 52-54 Mbps and 27 Mbps, respectively.The advertised and actual speed has been confirmed to be the same at 5Mbps.
M100Virgin Media advertises a speed of 108 Mbps, and the actual is surprisingly higher as it stands at 108 to 111 Mbps. Virgin Media can sadly guarantee a minimum speed of 54 Mbps.advertised and actual speeds are 10 Mbps.
M200Although advertised at 213 Mbps, this plan is expected to speed 210 to 219 Mbps. Yet, The lowest it can go is 106 Mbps.The advertised speed stands at 20 Mbps while the actual speed fluctuates between 20 and 21 Mbps.
M35052 and 384 Mbps, and the lowest it can go is a trifling 181 Mbps.ough advertised at 36 Mbps, the actual speed is 36 or 37 Mbps.
M500With an advertised speed of 516 Mbps, an actual fluctuating speed between 469 to 547 Mbps, and a minimum speed of 258 Mbps, this plan’s download speed looks like a great buy.The advertised and the actualized speed can be anything between 36 Mbps to 37 Mbps.
M600For this plan, users are promised a top speed of 630 Mbps, get anything between 539 to 652, and the worst-case scenario can bring 315 Mbps.The uploading speed is set at 41 Mbps, while the actual can go low or high between 39 and 42 Mbps, respectively.
Gig1 Fibre bps on their highest plan, and the expected speed could be anything between 1120 to 1130 Mbps.With the promise of 52 Mbps upload speed, this plan appears to be keeping up with its promise since the actual upload speed is between 48 and 52 Mbps.
check your internet speed

What To Do If Your Virgin Media Is Not Getting The Advertised Speed

You may still receive a less-than-optimal speed on your Virgin Media connection even after performing a speed check on your broadband, subscribing, or renewing your chosen plan, so follow these steps to regain a top-speed internet connection.

  • Upgrade your router. Some routers can’t handle the top speed connection provided by Virgin Media, so call your internet service provider (ISP) to upgrade your router.
  • Some devices consume more data than others and can slow down your connection. Check every of your device to ascertain which one.
  • Check for interference from household equipment like a microwave, and reposition your router to a better place away from them.
  • Old and long ethernet cables can cause slow connection, so, change them to short and better ones.
  • Get a WiFi booster. WiFi boosters amplify the connection coming from your router, thereby making it faster than it was.
  • Call your internet service provider. Depending on the level of internet problems in your area, a technician will visit your location to diagnose and fix the issue.


Your Virgin Media not getting the advertised speed can be frustrating. However, following the steps above can restore your subscribed and advertised Virgin Media connection speed quickly. If you decide to disconnect or sue Virgin Media, check out the terms and conditions before doing so. 

Don’t forget to comment below on what worked for you as you regain Virgin media’s advertised speed for your internet connection.


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