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HBO GO Stuck On Loading Screen – Reasons + Fixes

HBO GO Stuck On Loading Screen – Reasons + Fixes

HBO GO is a great platform for watching on-demand shows and movies, but you may experience the app being stuck on the loading screen while streaming content. 

If HBO GO is stuck on the loading screen, this happens when the internet speed is lagging, or the app is outdated on the device. To fix HBO GO freezing on the loading screen, restart your router to restore bandwidth and check for the latest updates available for the app on the streaming device. 

In this article, we’ll explain why HBO GO is stuck on the loading screen and explore some troubleshooting steps to resume watching content on the platform again.

Why is HBO GO stuck on loading screen?

Why is HBO GO stuck on loading screen?

Below are some of the reasons why the HBO GO app is stuck on the loading screen:

  • Slow internet speed. 
  • HBO server outages.
  • Corrupt HBO GO cache.
  • Outdated HBO GO app, mobile device, or TV firmware.
  • Use of VPN service. 
  • Streaming device incompatible with the HBO GO app. 

How do I unfreeze HBO on the loading screen?

How do I unfreeze HBO on the loading screen?

If HBO GO is stuck on the loading screen while loading movies or shows, here are some proven solutions to fix the issue. 

Check Device Compatibility

It is possible you are trying to use the HBO GO app on an incompatible device, leading it to get stuck on the loading screen.  

So, ensure your streaming device meets the minimum requirements for running the HBO GO app smoothly. Some of the compatible devices are:

  • Fire TV Stick.
  • Android and iOS devices.
  • PlayStation 3 & 4.
  • Ruku.
  • Android and Google TV. 
  • Xbox 360 and One.
  • TiVo.
  • Apple TV.

NOTE: HBO GO was discontinued in the US in 2020 after the launch of HBO Max, which is now rebranded to “Max.”

Re-login to HBO GO Account

Sometimes, signing out and back into your HBO GO account fixes session bugs or authentication errors that might cause the app to get stuck on the loading screen. Here’s how:


  • Open “HBO GO.”
  • Tap the Profile icon.
  • Tap “Sign Out” and confirm this action on the prompt.  
  • Now, tap “Sign In” on the login page and type in your credentials to access your HBO GO account.

Android or Google Powered TV:

  • Open “HBO GO.”
  • Go to “Settings.”
  • Choose “Sign Out.”
  • Sign in again by entering your username & password and check if the HBO GO app still experiences the loading screen issue.

Check HBO Server Status

HBO GO often experiences service outages or downtimes due to technical issues or scheduled maintenance, affecting the platform’s availability. 

As a result, when you try to stream HBO content on your mobile device or TV, the GO app won’t get past the loading screen or shows error code 321

To verify this, check the HBO service status by visiting any third-party checker tool. If others are experiencing the same issue, you’ve found the cause of the problem. Wait for the service to restore and confirm you can now load your favorite channel. 

Clear HBO GO Cache Data

HBO GO stores cache data on your mobile device or TV to load faster and improve the app’s performance. 

However, the cache data become corrupt or outdated with time which prevents the app from retrieving or processing requests, resulting in screen freezing while loading any shows or movies. 

In such cases, it’s best to clear the HBO GO cache data to remove conflicting temporary files and data and allow the app to start fresh. Here’s how:


  • Open “Settings.”
  • Go to “Apps.”
  • Tap “All Apps.”
  • Select “HBO GO.”
  • Tap “Storage.”
  • Tap “Clear Cache.”
clearing HBO GO cache data


  • Open “Settings.”
  • Tap “General.”
  • Go to “iPhone Storage.”
  • Select “HBO GO.”
  • Tap “Offload App.”
  • Select “Offload App” again.

Android/Google tvOS:

  • Access “Settings.”
  • Select “Apps” or “All Apps.”
  • Choose “HBO GO.”
  • Select “Clear Cache.
  • Select “OK.”

Afterward, launch the HBO GO app, sign in if required, and verify the loading screen issue is fixed.

Troubleshoot Internet Connectivity Issues

HBO GO requires fast and reliable internet for streaming HD-quality video content. However, if your network connection speed is slow, the app may freeze on the loading screen or log you out.

Therefore, run a speed test on your internet to check its upload and download speed. Restart your router and modem to restore network speed if the result is unsatisfactory. 

Another way to get faster internet access is to switch the Wi-Fi frequency band from 2GHz to 5GHz or 6GHz on your router. 

TIP: Don’t use any VPN service to access HBO GO, as the platform can detect geo irregularities and freeze the loading screen. 

Update HBO GO App

Using an outdated version of the HBO GO app can lead to compatibility issues with your streaming device. Due to this, the app fails to perform optimally and gets stuck on the loading screen. 

Therefore, update the HBO GO app on your mobile device or TV with these steps:

Android or TV:

  • Open “Google Play Store.”
  • Search for “HBO GO.”
  • Select “Update.” 

iOS/Apple TV:

  • Open “App Store.”
  • Find “HBO GO.”
  • Choose “GET.”

If updating the app doesn’t help with the loading screen issue, try reinstalling HBO GO on your device.

Keep Device/TV Firmware Up-to-Date

Besides updating HBO GO to the latest version, keeping your device firmware up-to-date is equally important to avoid conflicts and compatibility issues with the app. To do so:


  • Open “Settings.”
  • Tap “Software Update.”
  • Select “Download and Install.”
  • Let the device search for new updates and tap “Download Now” if new updates are found.
  • Afterward, tap “Install Now.”


  • Open “Settings.”
  • Tap “General.”
  • Tap “Software Update.”
  • Select “Download and Install.”
  • Enter passcode.
  • Tap “Install Now.”

Android/Google TV:

  • Open “Settings.”
  • Go to “Support.”
  • Select “Software Update.”
Updating TV firmware
  • Choose “Update Now” and follow the on-screen prompts to download and install the latest updates.

Once the device firmware/software completes the update process, open the HBO GO app, and the content should be loading without further complications. 


In this article, we’ve discussed why HBO GO is stuck on the loading screen and what steps you can take to get past the freeze state. 

We hope one of these fixes has helped you troubleshoot the issue, and your device can now load movies and shows faster than before. 


  • Tauqeer Ahmed

    Tauqeer Ahmed is a technology expert with over 10 years of experience in the industry. He has a degree in Computer Science and specializes in network security and software troubleshooting. You can find out more about him at