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TikTok Not Letting Me Sign Up: How to Resolve

TikTok Not Letting Me Sign Up: How to Resolve

TikTok not letting you sign up for an account isn’t all that uncommon a statement to hear, especially amongst younger kids.

The most common reason you are unable to signup for a TikTok account is because of the platform’s age restrictions. You need to be at least 13 years old to register a TikTok account.

However, if you’re older than 13 years and are still unable to sign up on TikTok then there could be a few underlying issues.

Fortunately, it isn’t that big a problem to solve. We have all the solutions in this guide.

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Why Is TikTok Not Letting You Sign Up?

tiktok logo

If TikTok is not allowing you to sign up then it’s likely down to one of the three following problems.

  1. You have mistakenly put in the wrong date of birth during the sign-up process.
  2. There is something wrong with the app on your device.
  3. Your device is unable to communicate with the TikTok servers.

Check If TikTok Servers Are Working

The first thing you should do is check whether TikTok servers are working normally.

There are multiple websites aimed at checking server downtimes of various well-known service providers and websites. Here are two you can use for free:

If the TikTok servers are down, there’s nothing that you can do to fix the issue except wait for their technicians to fix them.

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Reboot Your Router

Your network can be at fault too if TikTok is not letting you sign up.

For example, a slow or misconfigured network can cause your device’s connection with TikTok servers to time out.

To fix this, you need to reboot your router.

  • Switch off and unplug your Wi-Fi router.
  • Remove all the wires and wait for 30 seconds.
  • Reconnect all the wires, plug in the router again, and turn it on.
  • Wait for the network to stabilize before trying to sign up on TikTok again.

Perform a Force Close on the App

If the TikTok servers and your network are both functioning correctly then the app on your device could be at fault for TikTok not letting you sign up.

One of the quickest ways of fixing this problem is restarting the app.

  • Close the TikTok app.
  • Go to Settings and navigate to Apps & Notifications.
  • Inside, pick TikTok and select Force Close.

Clear App Data and Cache

While you’re performing a Force Close on the TikTok app, it would be a good idea to wipe all app-related data too. Here are the steps.

  • Navigate to Settings and select Apps & Notifications.
  • After selecting the TikTok app, touch Storage.
  • Inside, you’ll see buttons saying Clear Data and Clear Cache.
  • Press them both and restart your TikTok app to try signing up again.

Re-Install TikTok App

tiktok not working

If the problem persists, then you should try re-installing the TikTok app. You can do this through settings or the application store.

Through Settings

  • Navigate to Settings, select Apps & Notifications, and find the TikTok app.
  • Select Uninstall and wait for the app to finish uninstalling.

Through Google Play Store or Apple App Store

  • Open the Google Play Store or the Apple App Store on your device.
  • Search for the TikTok app.
  • Select Uninstall.

Restart Your Device

After you’ve uninstalled the app, we recommend rebooting your device itself.

  • Press the Power button till you get the power options.
  • Select Restart and wait for your device to reboot.
  • Re-install the TikTok app from the Google Play Store or the Apple App Store and try signing up again.

Try Signing Up from The Website

If all the steps didn’t work and you’re still having trouble signing up on TikTok, then you should try signing up using a web browser.

  • Open the browser and go to
  • Click on Log In.
  • In the new popup, scroll down and click Sign Up.
  • On the next page, choose between Use phone or email and the other social media options.
  • The next page will automatically open with a field for your phone number and an option to sign up with email.
  • Press the other option if you want to sign up with your email instead of your phone number.
  • Note that you’ll have to enter your birthdate in both cases.
  • Once you’ve registered on the TikTok website, you can open the app on your phone and sign in to your account.


It’s also possible that you’re unable to sign up on TikTok because you’re using information that is already associated with an older account.

If you’re trying to create multiple accounts, it is important to remember that you cannot use the same phone number, email, or social media account more than once. You’ll have to use a new one in order to register successfully.

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  • Michael Stokes

    Over 10 years of experience working as a technical support engineer. Highly skilled in fixing any technical issue, including app configuration and account setup, gaming errors, television problems, and any other electronics-related issue. You can find out more about him at

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