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Xbox Series X Keeps Disconnecting From Internet: Quick Fixes

Xbox Series X Keeps Disconnecting From Internet: Quick Fixes

An Xbox Series X that keeps randomly disconnecting from the internet can be a major inconvenience.

Unfortunately, connection issues can result from poor internet speeds, the wrong wifi frequency, or an out-of-date router. Rebooting your router and Xbox Series X console will usually fix most issues.

To help you solve the Xbox series X connection issues, we have created a list of symptoms, diagnoses and solutions.

Power Cycle the Console

xbox series x

Most people who face this issue find that power cycling their console helps solve the problem.

The only catch here is that in the majority of cases the solution is temporary. The next time these players try playing online, they get disconnected again.

However, for a very small minority out there, the problem doesn’t come back after a power cycle.

So, it makes sense for you to try this solution first. There are multiple methods too.

From the Power Centre

  • Press and hold the Xbox button in the middle of your controller to open the Power Centre.
  • Select Restart Console and then Restart.

From the Guide

  • On your controller, press the Xbox button to open the Guide.
  • Navigate to Profile & System and then Settings.
  • Inside the new menu, select General and then Power Mode & Start Up.
  • Press Restart Now.


  • Switch off and unplug your console.
  • Wait for five minutes before plugging it back in and turning it on.

Reboot the Router

You can also try rebooting your router, especially if you notice other devices facing the disconnection problem too.

  • Switch off and unplug your router.
  • Plug it back in and turn it on after waiting for five minutes.
  • It’s a good idea to power cycle your console and reboot the router at the same time.

Change Your Console’s MAC Address

The network settings on your Xbox Series X could be the cause of these frequent disconnections.

Manually clearing the MAC address can help reset these settings.

Here’s how.

  • Press the Xbox button on your controller.
  • Navigate to Profile & System, click on Settings and highlight General.
  • Select Network Settings and then select Advanced Settings.
  • Inside, you’ll find the heading Alternate MAC Address. Clear it and you’ll find your console rebooting.
  • Play an online game and see if the disconnection problem persists.

Open Your NAT Type

The people at Microsoft recommend changing the NAT settings to counter these frequent network disconnections too.

Here’s how to do it.

  • Go to Settings on your Xbox Series X by pressing the Xbox button on your controller, selecting Profile & System, and then highlighting General.
  • Select Network Settings and then NAT Type.
  • Make sure that the NAT Type is Open.
  • Power cycle your console.

Remove Your Account

Removing your account from the console will wipe your existing data and allow the console to start fresh.

Here’s how you can do this.

  • Using the controller, press the Xbox button and select Profile & System.
  • Navigate to General and select Settings.
  • Inside, go to Account and then Remove Accounts.
  • Select Remove your Accounts.
  • Reboot your console and then sign in to your account again.

Change your Wi-Fi Frequency

Many Internet Service Providers (ISP) these days have started setting up their networks on the 5GHz frequency.

This, however, can clash with the inbuilt software on the Xbox Series X.

So, if you can switch the chosen network on your console from one based on 5GHz to 2.4GHz, then it might help.

  • Using your controller, press the Xbox button to access Profile & System.
  • Highlight General and then select Settings followed by Network Settings.
  • Inside, Select Set Up Wireless Network. This will delete all old network settings and initiate a new network connection.
  • On the next screen, press X to refresh the page and see all the available network connections.
  • Choose the new 2.4GHz network, enter the Password, and press Enter.

Clear Local Saved Games

Corrupt data in the system can also cause the console to disconnect frequently from the internet.

Deleting this data can help resolve the issue.

However, it is important to have this data saved in the cloud before trying this solution.

  • With your controller, press the Xbox button and then navigate to Settings.
  • Select System and then Storage.
  • Inside, pick the option Clear Local Saved Games.
  • This will delete all your local files and also restart the console.

Clear Persistent Storage

Clearing persistent storage settings on your console serves the same purpose as clearing locally saved games.

Here’s how you can do this.

  • Using your controller, press the Xbox button to open the guide and then navigate to System.
  • Select Settings and highlight Devices and Streaming.
  • Now, select Blue Ray and then Persistent Storage.
  • Clear data three times and then reboot your console.

Ask the ISP to Open Ports

The Xbox Series X needs certain ports to be open at the ISP’s end.

If these ports are closed, then that could cause frequent network disconnections.

Therefore, if none of the solutions described above work for you, try asking your ISP to open the following ports.

  • Port 88 (UDP)
  • Port 3074 (UDP and TCP)
  • Port 53 (UDP and TCP)
  • Port 80 (TCP)
  • Port 500 (UDP)
  • Port 3544 (UDP)
  • Port 4500 (UDP)

Perform a Factory Reset

If all else fails, then the only option left to you would be to perform a factory reset on your Xbox Series X console.

However, this step shouldn’t be taken lightly because you’ll lose all your data including login information and saved games.

It would be a good idea to backup your data to the cloud before this step.

  • Using your controller, navigate to Settings on your console.
  • Go to System and then Console Info.
  • Select Reset This Xbox and then choose Reset and Keep My Games and Apps.
  • While this won’t delete your games and apps, you’ll need your username and password to gain access again.
series x losing connection


You’re not alone if your Xbox Series X keeps disconnecting from the internet. It is an ongoing issue that even Microsoft has admitted to.

The company is trying to fix the issue but it seems the patch with the relevant bug fixes hasn’t been released yet. While you wait for the right patch, the above solutions should provide some relief.


  • Tauqeer Ahmed

    Tauqeer Ahmed is a technology expert with over 10 years of experience in the industry. He has a degree in Computer Science and specializes in network security and software troubleshooting. You can find out more about him at

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