How To Fix Your T-Mobile App When It Keeps Stopping on Your Phone

Occasionally, your T-Mobile app may crash, stop, freeze, or just stop responding. This can be a result of many causes.

In this article, we’ll look at why the app does that and the most common solutions to fix the issue.

Why does the T-Mobile app keep stopping?

• You are using the T-Mobile app with the Easy mode enabled on your Android phone
• The T-Mobile app has gathered junk data
• You are using an outdated version of the T-Mobile app
• You are trying to access the app with a VPN
• The app installation files are corrupted

How do I stop my T-Mobile app from stopping?

Change device

Sometimes, a smartphone operating system can trigger the “Unfortunately, T-Mobile has stopped” error. It is more common on Android devices. Therefore, if you have an iPhone, you try downloading T-Mobile on it and check if that fixes the error.

Easy mode

The easy mode in Android phones allows users to choose specific apps to display on their home screen as huge icons. However, the T-Mobile app doesn’t seem to work appropriately when you turn on Easy mode on your smartphone.

Therefore, you can try turning off the Easy mode option on your Android phone and then use the app. Hopefully, this time you won’t see the error on the T-Mobile app.

Disable background data usage

Some T-mobile users suffer from this issue because background data usage is enabled on their smartphones. This option allows the apps on your phone to search for new information even if they are not active on the screen.

Although the background data usage setting keeps you from waiting for new information, it can degrade the performance of your smartphone in terms of battery life and data usage, hence leading to an error message. To turn off background data settings on your Android phone:

• Head to the Settings menu on your Android phone
• In Settings, tap on SIM card & mobile data
• Next, tap on Data Usage and then select the Mobile Data Usage option
• Locate the T-Mobile app and tap on it
• Toggle to turn off the Background data settings
• Now head back to Data usage and tap on WIFI data usage
• Again, select the T-Mobile app and turn off the Background data settings

To do this on an iPhone:

• Navigate to your iPhone Settings and tap on the General menu
• Next, tap Background App Refresh
• Now you can turn off background app refresh completely by toggling it off, or you can individually turn off Wifi or Wifi & Celluar Data options

Clear T-Mobile app cache

The T-Mobile app collects small bits of information in its cache to speed up performance. However, these cached files can become overloaded or corrupted over time and cause various app-related issues. To fix this, you need to clear the app cache on your cell phone in the following way.

• Go to Android phone Settings –> App management –> App list
• Scroll to locate the T-Mobile app and tap on it
• Now navigate to Storage usage and tap on Clear data and Clear cache

On an iPhone, navigate to Settings –> General –> Storage. Afterward, tap on the T-Mobile app and then tap the “Offload App” option.

Force stop T-Mobile App

Most smartphone users believe that when they close the apps on their phones, the apps terminate entirely. However, the fact is that the apps remain active in the background by constantly sending notifications and updating their content.

Therefore, sometimes you need to completely shut down and restart the T-Mobile app by force closing it to get rid of the issue on hand.

To do this on an Android phone, navigate to the Apps Manager and tap on the T-Mobile app. Under App info, tap on Force close. On an iPhone, launch the app switcher and swipe up the T-Mobile app to force close it. Next, open the app again and verify that the error is fixed.

Update the app

Updating your T-Mobile app to the latest version seems to fix the “Unfortunately, T-Mobile has stopped” error for many users. To do this:

• Make sure you have an active WIFI or mobile data connection
• Next, head to the Play Store on an Android phone or the App Store on an iPhone
• Now tap on your profile picture and select “Manage apps & device”
• Tap on “Updates available” and check if you see an update option next to the T-Mobile app
• Finally, tap on “Update” to download and install the latest T mobile app version

Conclusion

We hope that this guide helped you fix the T-Mobile app crashing and stopping issues. However, if the error persists, try accessing the app by disabling the VPN on your smartphone. Alternatively, uninstall the app and reinstall a fresh and clean version from the Play Store or App Store to fix the bug.