Do you eagerly want to watch your favorite show or movies streaming on Disney Plus, but the app is not working on your Google TV?
If Disney Plus is not working on Google TV, you might have enabled IPv6, which is causing a conflict with the app. To fix this, turn off the IPv6 settings on your Google TV, or in case you are using a Smart TV with built-in Google OS, go to Advanced Network Settings and turn off IPv4.
In this article, we’ll share why won’t Disney Plus work on your Google TV and what you can do to get back to enjoying your favorite Disney content in no time.
Why is Disney not working on Google TV?
Below are some reasons why Disney Plus is not working on Google TV:
- IPv6 protocol conflict on Google TV.
- Network connection issues.
- Corrupt Disney Plus app cache data.
- Disney Plus server outages.
- Temporary glitches on Google TV.
- Outdated app or Google TV firmware.
How do I get Disney Plus to work on my Google TV?
If Disney Plus is not working on Google TV, here are some helpful solutions to help you resolve the issue in no time.
Lower Stream Quality
You might be streaming the Disney Plus content in higher resolution, due to which the internet connection on your Google TV struggles to load the video.
Therefore, try lowering the video quality on Disney Plus to avoid any buffering or freezing. Here’s how:
- Open “Disney Plus” on your Google TV.
- Select your profile.
- Select “App Settings.”
- Go to “Video Quality.”
- Select “Moderate” or “Save Data” to lower the video streaming quality on Disney Plus.
Check Disney Plus Server Status
Disney server often faces downtime due to high demand, maintenance, or technical issues. As a result, you might experience difficulties signing in to your Disney Plus account or streaming content on your Google TV.
To check this, go to the Downdetector Disney Plus page for real-time information. If the server is down, it’s best to wait for the Disney Plus team to resolve the issues.
Log Out and Into the Disney Plus Account
The next solution to resolve the Disney Plus not working on your Google TV is to log out of your Disney Plus account and sign in again to refresh the session and the app’s data. To do this:
- Open “Disney Plus.”
- Go to “Settings.”
- Select “Log Out”
- Choose “Log Out” again to confirm.
- Wait 2-3 minutes, log in to your Disney account again, and verify the fix.
Another way to refresh the viewing session and fix minor software hiccups interfering with the Disney Plus app is to simply restart your Google TV.
Troubleshoot Network Issues
Streaming services like Disney Plus require around 25Mbps bandwidth to deliver high-quality video content. But if your internet connection is unstable, it may result in buffering, error code 91, or even failure to load Disney Plus on your Google TV.
To get a stable internet connection, do the following steps:
- Limit the number of devices connected to your network connection.
- Move your router and Google TV closer to each other.
- Restart your router/modem and re-establish the connection on your Google TV.
- Use a wired connection to connect your Google TV to the router.
- Contact your ISP and increase your Wi-Fi bandwidth.
Disable IPv6 Settings on Your Google TV
IPv6 is the sixth IP version that lets Google TV use more unique addresses than the older IPv4. However, Disney Plus is not fully compatible with this new IP version and often results in issues with streaming or loading the content on Google TV.
To avoid this issue, turn off IPv6 on your Chromecast with Google TV with the steps given below:
- Open “Google Home” on your Android or iOS device.
- Tap “Favorites.”
- Select “Wi-Fi.”
- Go to “Settings.”
- Tap “Advanced Networking.”
- Turn off IPv6 and tap “Save.”
INFO: You’ll find the IPv6 features under the “Advanced Network Settings” on your Smart TV with Google OS.
Clear Disney Plus Cache Data
Disney Plus stores temporary data files on your Google TV to improve the app’s performance and access. However, these files often corrupt and affect the app’s functionality.
To resolve this issue, clear the Disney Plus cache data on your Google TV in the following way:
- Access “Settings.”
- Select “Apps.”
- Select “Disney Plus.”
- Choose “Clear Cache.”
- Select “OK” to confirm.
Update Disney Plus App
Another solution to fix Disney Plus not working is to update the app. This will install new software patches and fix the bugs in the current version: Here’s how:
- Open “Google Play Store.”
- Search for “Disney Plus.”
- Select “Update.”
Update Google TV Firmware
Updating your Google TV firmware might resolve the compatibility issues with Disney Plus and fix any underlying problems causing the app to malfunction. To do this:
- Go to “Settings.”
- Select “System.”
- Select “About.”
- Choose “System Software Update.”
- Choose “Software Update.”
- Afterward, launch the “Disney Plus” app and check if it’s working now.
Factory Reset Google TV
If updating the firmware doesn’t help, your last resort is to reset your Google TV to its default settings. This will remove any potential conflicts or corrupt configuration files in the TV’s OS, causing the app to fail. For this:
- Access “Settings.”
- Select “System.”
- Select “About.”
- Choose “Factory Reset” or “Reset.”
- Choose “Factory Reset” again.
- Select “Erase Everything.”
Another method to reset your Chromecast with Google TV is to plug the streaming device into your TV and power it on. Press & hold the button on the back of Chromecast until the LED flashes yellow and then turns solid white.
Once the resetting process is complete, complete the initial setup and reinstall the Disney Plus app to check if the problem is resolved now.
NOTE: Factory resetting your Google TV will erase all data and settings, including installed apps, profiles, and preferences.
Conclusion
In this article, we’ve explored why Disney Plus is not working on your Google TV and discussed 9 easy-to-follow solutions to fix the issue quickly.
Hopefully, with these solutions, you can get back to streaming Disney content on your Google TV without interruptions. If the problem persists, contact the Disney Plus Help Center team for further troubleshooting.