Are you trying to use the Facebook app on your iPhone or Android device, but it’s not working on mobile data? Luckily, you can get back to connecting with your friends with a few quick steps.
If the Facebook app is not working on mobile data, this usually happens when the app’s background data access is disabled or incorrect network settings. To resolve this issue, enable the Facebook app background data access or reset the network settings on your device.
Below, we’ve compiled a comprehensive guide to explain some potential causes why the Facebook app is not working on mobile data and will discuss some easy solutions to help you fix the issue in a heartbeat.
Why Is the Facebook App Not Working On Mobile Data?
If Facebook is not working on mobile data on your Android or iPhone, one of the following might be the possible reasons:
- Background data access is disabled
- Incorrect network settings or APN configuration
- Data saver is enabled.
- Incorrect app installation file
- Weak internet service or too much congestion on the network
- The data usage limit has been exceeded
- Outdated Facebook app
- Random technical glitches or bugs on the device or Facebook app
How Do I Fix Facebook App Not Working On Mobile Data?
Here are some easy and quick solutions to fix the Facebook app not working on mobile data.
Reboot the Device
Android:
- Press the “Power” button on your Android device for a few seconds.
- Tap “Restart” in the power menu to reboot your device and refresh the network.
iPhone:
- Press the “Side” and “Volume Up/Down” buttons simultaneously on your iPhone for a few seconds until the power off slider appears.
- Now, drag the slider to power off your device.
- After a few seconds, press the “Power” button to restart your iPhone.
Note: You can also reboot your iPhone from the “settings” app. To do this, launch the “Settings” app from the device’s home screen/App Library and go to “General.” To power off the device, choose “Shut Down” at the bottom of the screen and then drag the slider to the left.
Force Stop The App
Android:
- Go to “Settings.”
- Select “Apps.”
- Tap “All Apps.”
- Choose “Facebook.”
- Tap “Force Stop.”
- Tap “OK” and relaunch the Facebook app to see if it is working on mobile data now.
iPhone:
- Swipe up on the iPhone’s home screen to launch the App Switcher.
- Next, swipe right to find “Facebook.”
- Now, swipe up on the “Facebook” app page to force quit it.
Disable Data Saver
Android:
- Go to “Settings.”
- Tap “Connections.”
- Tap “Data Usage.”
- Select “Data Saver.”
- Toggle off the switch next to “On” to disable the setting.
iPhone:
- Open “Settings.”
- Go to “Mobile Data.”
- Tap “Mobile Data Options.”
- Flip the switch next to “Low Data Mode” to disable it.
- Afterward, launch the Facebook app to check if it’s working on mobile data.
Check the Device Data Usage Limit
If you’ve set the data usage limit on your Android and have exceeded it, the Facebook app will not work on mobile data.
To verify this, go to “Settings,” navigate to “Connection” > “Data Usage,” select “Mobile Data Usage,” and see if the data usage limit is exceeded. To disable this option, untick the box next to “Set Mobile Data Limit.”
If the device’s data usage limit is not exceeded, you may have used up all your data package. To check this, dial a data-checking code provided by your network provider or use the app (if any).
Note: Force stop any process or app running in the background that uses the mobile data and can affect the Facebook app’s performance
Enable Background Data Usage
iPhone:
- Open “Settings.”
- Go to “General.”
- Choose “Background App Refresh.”
- Now, toggle on the switch next to the “Facebook” app to enable the background data and verify the fix.
Android:
- Go to “Settings” from Android’s Quick Access menu or App Drawer.
- Head to “Apps.”
- Select “All Apps.”
- Tap “Facebook.”
- Select “Mobile Data” or “Data Usage.”
- Afterward, toggle on the switch next to “Background Data” to enable it and check if Facebook is working on mobile data now.
This solution is also helpful if the Instagram app is not working on mobile data.
Note: To stabilize the network connection, try enabling and disabling mobile data from the Control Panel or Quick Access menu on your iPhone or Android device.
Reset APN Settings
iPhone:
- Head to “Settings.”
- Tap “Mobile Data.”
- Tap “Mobile Data Options.”
- Select “Mobile Data Network.”
- Tap “Reset Settings” to reset your iPhone’s APN setting (port and proxy) and see if this resolves the issue.
Android:
- Launch “Settings.”
- Select “Mobile Networks” or “Connections.”
- Tap “Access Point Names.”
- Tap the “Ellipses” icon.
- Choose “Reset to Default.”
Clear Facebook Cache
iOS:
- Launch “Settings.”
- Go to “General.”
- Tap “iPhone Storage.”
- Select “Facebook.”
- Tap “Offload App.”
- Tap “Offload” to delete the Facebook app cache data and check if the problem is fixed.
Android:
- Head to “Settings.”
- Go to “Apps” > “All Apps.”
- Choose Facebook.”
- Select “Storage.”
- Tap “Clear Cache”
Reset the Device Network Settings
Android:
- Go to “Settings.”
- Tap “General Management.”
- Tap “Reset.”
- Select “Reset Network Settings.”
- Tap “Reset Settings.”
- Tap “Reset” after entering your device’s password or PIN.
iPhone:
- Open “Settings.”
- Go to “General.”
- Tap “Transfer or Reset iPhone.”
- Tap “Reset.”
- Select “Reset Network Settings.”
- Enter your iPhone passcode if asked and tap “Reset.”
Note: You can also reset your Android or iPhone’s settings to default to remove any incorrect settings and troubleshoot the mobile data connection issue on the YouTube or Facebook app.
Update Facebook App
- Navigate to “App Store” or “Google Play Store” from the home screen/App Library of your device.
- Use the search option to find Facebook and tap it.
- Tap “Update” and see if the Facebook app is working on mobile data.
Note: Updating will also help with the Facebook error that occurs while saving photos.
Uninstall and Reinstall Facebook App
- Tap & hold the Facebook app on your device’s Home screen or App Library.
- Select “Uninstall” and tap “Uninstall/OK” to confirm.
- Go to “App Store/Google Play Store.”
- Search for the Facebook app and open its page.
- Tap “Install/Get.”
- Afterward, tap “Open” to launch the app and sign in to your account to see if the Facebook app is working on mobile data now.
Conclusion
In this article, we’ve explained why the Facebook app is not working on mobile data and discussed everything you need to know to resolve the issue without spending too much time.
We hope that you can now use the Facebook app on your phone without a hitch. However, if the problem persists, contact Facebook support to report the issue and get further help.