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How To Fix Sky Error ‘No Viewing Card’ in 3 Simple Steps

How To Fix Sky Error ‘No Viewing Card’ in 3 Simple Steps

A Sky viewing card enables your Digibox to receive a UK satellite signal and allows you to watch paid subscription channels as well as giving you access to premium features such as recording and playing back your favorite shows.

Without a Sky viewing card, you will only be allowed access to Freesat channels and none of the premium features. If you are receiving the Sky error ‘no viewing card’ this can be frustrating as you will be unable to access your subscription channels.

We have put together this guide to share with you several solutions to get your Sky viewing card back up and running, as well as possible reasons why you may be encountering this frustrating error message.

What causes the Sky no viewing card error?

watching tv

Here are some of the possible reasons your Sky viewing card may not be working:

  • Damaged or faulty card
  • Faulty card reader
  • Viewing card needs pairing
  • Card not inserted correctly
  • Card needs cleaning

How to fix Sky error ‘no viewing card’

inserting a sky viewing card into box

Here are three quick and easy solutions to resolving the Sky no viewing card error.

1. Check your card is inserted correctly

If you are receiving the error message ‘please insert your viewing card with the chip facing down’ the first step is to make sure you are inserting the card correctly.

Firstly, wipe the card with a cloth to ensure it’s free from any dirt or other substances.

Then, with the chip facing down, make sure you push the card in firmly until you get a little click.

2. Reset the viewing card

If your TV says there’s a problem with the Sky viewing card, it may mean the card needs to be reset.

To reset your Sky viewing card:

  • Turn your box off at the plug by the wall
  • Take the card out, and then turn the box back on at the plug.
  • Wait three minutes
  • Press Sky on your remote followed by 108
  • Finally, put your card back in with the chip facing down and forwards. 

If the channels still don’t work, you will need to pair the card by following these instructions:

  • Press ‘Services‘ on your remote control
  • Go to ‘Settings
  • Find ‘System details
  • Write down the ‘version number‘, ‘serial number‘, ‘viewing card number‘, and the ‘receiver ID‘.
  • Visit
  • Choose ‘existing customer‘ and sign into your Sky account
  • Skip the steps you’ve just completed until you reach step 3
  • Enter the details you wrote down earlier and hit ‘Submit

3. Replace the viewing card

If you are still encountering issues with your Sky viewing card it could mean you are faced with a faulty card and it may need replacing. 

To order a replacement card contact the Sky customer service team by telephone at 03442 414 141.

When the new viewing card arrives you must insert it into the card slot. You will then need to call Sky to pair the card.


  • Michael Stokes

    Over 10 years of experience working as a technical support engineer. Highly skilled in fixing any technical issue, including app configuration and account setup, gaming errors, television problems, and any other electronics-related issue. You can find out more about him at

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