Sky Go error code 0-01 looks to have been troubling Sky customers for a long time. Here’s a look at why the error code occurs and how to fix it.
As if the comprehensive home entertainment service of Sky TV couldn’t get any better, subscribers can now watch all their favourite content on the move with Sky Go.
With the Sky Go app, up to six devices can watch TV at the same time. So, whether commuting on the train or making sure every member of the family is content, Sky Go gives its subscribers viewing freedom.
From Sky Cinema to Sky Sports, there’s something for everyone with a subscription. However, the service isn’t perfect and from time to time the odd error can crop up. Sky Go error code 0-01 is one of them – so let’s take a look at how to get back to watching all the content Sky has to offer.
Sky Go Error Code 0-01
When it comes to a cause for Sky Go error code 0-01, it doesn’t seem that there is any known reason as to why this error occurs. However, if Sky provides a cause of error code 0-01, we’ll be sure to update you here.
To fix this error and get Sky Go up and running again, please follow the steps below.
- Check that your device is connected to a strong internet connection. If not, reboot the Wi-Fi hub.
- Next, turn off your device, then reboot it.
- If Sky Go still experiences error code 0-001, try uninstalling, then reinstalling the Sky Go app.
- Lastly, taking things a step further, try wiping all the Sky Go data, as well as right-clicking and deleting the app via its icon. To wipe any Sky Go data, head to the ‘roaming’ folder on a Windows device, (c:\users|<user>\AppData\Roaming\Delete Sky Go folder). On an Apple device head to the ‘Applications’ folder, move Sky Go to the bin. Right-click the bin icon > Empty bin. To ensure a thorough deletion, try searching ‘Sky’ on your computer’s storage.
“There has been a problem connecting to the Sky Go network”
Often Sky Go error code 001 is accompanied by an error message reading “There has been a problem connecting to the Sky Go network“.
If after uninstalling and reinstalling the app, the error code is still present. Try clearing the app’s cache.
Because Sky Go is connected to the main Sky Q subscription, it can be beneficial to complete a settings reset on your Sky Q box. From the Home menu > Settings > Enter ‘0-0-1’ on remote > Select > Reset > Reset Settings. Your Sky Q box will now restart the box. Once rebooted, turn it on via the power button on the box.
Sky Go error code 20190005
While Sky Go error code 0-01 should now be rectified, it doesn’t mean that all error codes are solved. Many Sky Q customers also experience error code 20190005. It seems that this error code is linked to customers using Sky Go on a Firestick.
The Sky Go app is not available for download on an Amazon Fire TV Stick, therefore many people choose to sideload Sky Go onto their Firestick. Uninstalling, then reinstalling the Sky Go APK can often resolve this error code. Simply refreshing the Amazon Firestick by switching it off and on again or unplugging and then rebooting may also fix error code 20190005.